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- Fresh Food for Golden Retrievers
- Fresh Food for Hairball Control
- Fresh Food for Maltese Dogs
- Fresh Food for Persian (Shirazi) Cats
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- Help Center
- Getting started
- What is Soluky?
- How Soluky works: from quiz to doorstep
- Build My Box: your pet's plan in 8 steps
- Build My Box questions explained
- Which recipe should I start with?
- Trial Boxes: try every recipe first
- Is Soluky right for my pet?
- Problems at checkout
- How to contact the Soluky team
- Your first box & first weeks
- What happens after you order
- Unpacking your first box
- Preparing your freezer before delivery
- Your first week: a day-by-day plan
- What to expect in weeks 1 to 4
- Your first renewal: what to expect
- Sharing your pet's plan with your vet
- Our food & nutrition
- Dog meals: recipes, prices and nutrition
- Cat meals: recipes, prices and nutrition
- Bone broths
- Natural treats: types, prices and how many to give
- What does "66% meat" or "85% lamb" mean?
- Is Soluky grain-free? Does it contain gluten or peas?
- How is fresh food different from kibble?
- Calories per recipe and per pack
- Why is Soluky gently cooked and frozen?
- Quality, safety and certifications
- Why does one pack look different from another?
- Feeding & switching
- How much should I feed my dog?
- How much should I feed my cat?
- How much does Soluky cost?
- Switching your dog to Soluky
- Switching your cat to Soluky
- How many meals a day should I feed?
- Can I mix Soluky with other food?
- Can puppies and kittens eat Soluky?
- Feeding an older dog or cat
- Storage, thawing & freezer
- How to store, thaw and serve Soluky
- How much freezer space do I need?
- How long does Soluky last?
- I forgot to thaw a pack. What now?
- Can I refreeze or warm up Soluky?
- Travelling, power cuts and freezer problems
- Pet health & troubleshooting
- My pet is a picky eater. What can I do?
- Loose stools after switching to Soluky
- My pet vomited. Is it the food?
- Smaller poops and constipation
- My pet is gaining or losing weight
- Itchy skin and dull coat
- Allergies and sensitivities: which recipe can my pet eat?
- Rabbit Dog Meal and elimination diets
- Summer heat and hydration
- When should I talk to my vet?
- Managing your subscription
- How Subscribe & Save works
- Your customer dashboard: a quick tour
- When is the cut-off for changing my next box?
- How do I skip my next delivery?
- How do I change my renewal date?
- How do I pause my subscription?
- How do I resume a paused subscription?
- How do I change how often my box arrives?
- How do I change the recipes or quantities in my next box?
- How do I add treats or broths to my box?
- How do I add another pet?
- My pet's weight or needs have changed
- Running low, or too much food piling up?
- Renewal reminder emails
- How can I lower the cost of my plan?
- Can I buy once without subscribing?
- How do I cancel my subscription?
- How do I restart a cancelled plan?
- Delivery
- Where do you deliver, and how long does it take?
- How much is delivery?
- How will my order arrive?
- Getting your delivery address right
- How do I change my delivery address?
- What if I'm not home for my delivery?
- Holidays, travel and your deliveries
- My delivery is late or missing
- What to feed while you wait for your box
- Can I change or cancel my order?
- Can I pick up my order?
- Order problems, returns & refunds
- My packs arrived soft or thawed
- My order arrived damaged, spoiled or wrong
- Something is missing from my box
- I found something unusual in the food
- Can I return food?
- Refunds: how they work and how long they take
- How to raise a complaint
- Payments & billing
- Which payment methods do you accept?
- Can I pay with Tabby or STC Pay?
- When am I charged?
- How do I update my card or payment method?
- My payment failed. What should I do?
- I've been charged twice or don't recognise a charge
- Why is my total different from what I expected?
- VAT and tax invoices
- Is my payment secure?
- Account, security & privacy
- Do I need an account to order?
- "An account is already registered with your email"
- I forgot my password. How do I reset it?
- How do I change my name, email, password or address?
- How do I switch between English and Arabic?
- How do I stop marketing emails?
- How do I delete my account?
- Offers, referrals & life changes
- Refer a friend: 50% off for them, a 30% reward for you
- Discounts, offers and gift cards
- I'm moving house. What do I need to do?
- We have a new pet in the family
- My vet has prescribed a special diet
- My pet has passed away
- Money is tight. What are my options?
- GCC customers
- Ordering from the UAE, Kuwait, Bahrain, Qatar or Oman
- Our Dammam pick-up point
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