Update your pet's profile with Edit Pet in My Pets. When the change affects portions, you can choose Update Subscription so your plan matches your pet's new needs, or Update Profile Only.
Log in to your Soluky account first. Every plan change lives in My Plans. Open My Pets
When to update
- Your pet gained or lost weight
- Activity changed (more walks, less exercise, getting older)
- Your pet was neutered or spayed
- A puppy or kitten is growing
- You want to switch between Full Fresh and Half Fresh
Step by step
- Go to My Pets and tap Edit Pet on your pet's card.
- Your pet's profile opens (Keeping this up to date means accurate portions). Update the details, for example weight or activity.
- Save. If the change affects portions, a window asks how to apply it. Choose the Plan Type (Full Fresh or Half Fresh) and Duration (1 Week, 2 Weeks or 4 Weeks).
- Tap Update Subscription to update your plan, or Update Profile Only to save the details without changing the plan. A pet without a plan shows Create Subscription.
What happens next
- Update Subscription: your plan's quantities are recalculated for the new daily amount, from the next renewal that hasn't been paid yet.
- Update Profile Only: the profile and daily calories update, and your plan stays as it is.
Cut-off: make changes before the renewal payment is taken. Once a renewal is paid, that box goes into production and can't be changed, skipped or cancelled.
Other ways
- Run Build My Box again to see the new daily grams.
- Message us on WhatsApp (+966 56 748 1781) and we'll recalculate the plan for you.
Sudden weight loss or gain, or a change in appetite you can't explain, is worth a vet visit before changing portions. See When should I talk to my vet?.
Delete Pet removes the profile only. It does not cancel an active subscription.
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