When should I talk to my vet?

Urgent signs, signs worth a visit, and when Soluky may not be the right fit.

Updated 23 Oct 2026 · 2 min read

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Soluky food supports everyday health, but it does not diagnose, treat or cure disease. Contact your vet for any of the signs below, and talk to your vet before switching if your pet has a medical condition or is on a prescribed diet.

Go to a vet straight away

  • Struggling to breathe, collapse, or a swollen face or hives
  • Repeated vomiting, or can't keep water down
  • Retching without bringing anything up, especially in large dogs
  • Blood in vomit or stool, or black, tarry stools
  • You think they swallowed something harmful
  • A cat straining in the litter box and passing little or no urine
  • Heavy panting, drooling or wobbliness after time in the heat

Book a vet visit if you notice

  • Loose stools that continue after the transition, or diarrhoea lasting more than a couple of days
  • Ongoing vomiting
  • Refusing food: more than 24 hours for a cat, more than a day or two for a dog
  • Weight loss, especially if sudden or unexplained
  • Itching, licking or skin problems that don't settle
  • A big change in thirst, toilet habits or energy

Check with your vet before switching if your pet

  • Is on a vet-prescribed or therapeutic diet
  • Has a diagnosed medical condition
  • Is very young, pregnant or nursing

When Soluky may not be the right fit

We'd rather be honest than sell the wrong food. Soluky meals are complete and balanced everyday food, not prescription diets. Please talk to your vet first if:

  • Your vet has prescribed a therapeutic diet. Follow your vet. See my vet prescribed a special diet.
  • Your pet has kidney disease. Kidney conditions usually need a diet your vet tailors.
  • Your pet has another medical condition where your vet has asked you to limit or change nutrients such as fat, protein or minerals.
  • Your dog needs to lose weight: Rabbit is our richest recipe and is not the one for weight loss. See weight gain or loss.

If your vet says Soluky isn't right for now, we understand. You can pause your subscription and come back whenever your vet is happy.

How we can help your vet

We're happy to share full recipe details with you and your vet: ingredients, nutritional analysis (as fed), calories per 100 g and your pet's daily amount. See sharing your plan with your vet, or message the Soluky team on WhatsApp +966 56 748 1781 or [email protected].

Related: loose stools, vomiting, picky eaters, is Soluky right for my pet?.

Still need help?

Message the Soluky team on WhatsApp (fastest) or email us. Include your order number if it is about an order.