What to do with your plan
| Your situation | Best option |
|---|---|
| A short course, then back to normal food | Pause your subscription, then resume when your vet agrees |
| A long-term prescription diet | Cancel your subscription. You can restart it later with 15% off |
| The vet wants to review our recipes first | Share the recipe details with your vet. See Sharing your plan with your vet |
| You have one more renewal coming soon | Skip it before the renewal payment is taken |
Make the change before your next renewal payment is taken. A paid renewal is already in production. See The renewal cut-off.
Things to share with your vet
- The recipe your pet eats and its full ingredients
- The nutrition values (protein, fat, fibre, moisture, calories)
- Your pet's daily grams from their profile in My Pets
You'll find these on each recipe page. Our team can send them too: message us on WhatsApp +966 56 748 1781.
Packs you already have
Keep unopened packs in the freezer until the date on the pack. If your vet later says they can return to normal food, you'll have them ready. Other pets in the home can enjoy them too, as long as the recipe suits their species (dog meals for dogs, cat meals for cats).
If your vet has diagnosed a medical condition, such as kidney disease, please check with them before feeding any food other than the one they prescribed. See When to talk to your vet.
Our cancel options include a reason screen. Choosing the right reason helps us understand, but you never have to explain.