Update your address before your next renewal is charged, so your box goes to the right place. Moving to another city can change your delivery fee. Moving outside Saudi Arabia? You can pause, or order through our GCC pick-up point in Dammam.
Moving within Saudi Arabia
- Check your next renewal date in My Plans or in your reminder email.
- If the move is close to that date, change your renewal date or skip a delivery so the box doesn't arrive while you're between homes.
- Update your address in Account → Address, and message us on WhatsApp +966 56 748 1781 with your new delivery address so we can confirm your upcoming renewals go there. See Change your delivery address.
- Got an order already placed? Message us as soon as possible. A delivery address can only be changed before the order is processed.
Update your address in your dashboard. Open My Account
Your delivery fee in a new city
| Delivering to | Delivery fee (incl. VAT) |
|---|---|
| Riyadh (including Ad-Diriyah) | 45 SAR per delivery |
| Other cities | 113.85 SAR for orders up to 10 kg |
Delivery times change too: Riyadh within 24 hours, other cities 2 to 3 business days. See Delivery fees and Where we deliver.
Moving out of Riyadh? Fewer, larger deliveries mean fewer delivery fees. Consider changing to every 4 weeks if your freezer has room.
Moving abroad
- To the UAE, Kuwait, Bahrain, Qatar or Oman: you can keep feeding Soluky through our Dammam pick-up point. See Ordering from the GCC.
- Elsewhere: pause or cancel your plan before the next renewal date.
Moving day tips
- Keep frozen packs in the freezer until the last moment, and move them in a cool box.
- Keep your pet's routine and meal times the same; moving can be stressful for them.
- If the power goes off or the freezer is moved, see Travelling and power cuts.
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