Open My Plans, tap Pause on your plan card and confirm. No boxes are made or charged while it is paused, and you can resume at any time.
Log in to your Soluky account first. Every plan change lives in My Plans. Open My Plans
Step by step
- Go to My Plans and find the plan you want to pause.
- Tap Pause on the plan card. The Pause Subscription window says: Your subscription will be put on hold. You can resume it at any time.
- Tap Pause Subscription to confirm, or Cancel to go back.
What happens next
- Your plan is on hold: no renewal payments and no deliveries.
- Your plan, recipes and pet details stay saved.
- When you're ready, resume your subscription from My Plans.
Cut-off: make changes before the renewal payment is taken. Once a renewal is paid, that box goes into production and can't be changed, skipped or cancelled.
Skip, change the date or pause?
| If you... | Best option |
|---|---|
| Have enough food for one more cycle | Skip the next delivery |
| Know exactly when you want the next box | Change the renewal date |
| Need a break and don't know for how long | Pause |
| Always have too much or too little | Change the delivery frequency |
A pause doesn't end by itself. If you know your return date, changing the renewal date is easier: your plan restarts on its own and you won't forget.
Other ways to pause
- From the reminder email we send 1 day before each renewal: choose Pause, then confirm on the page that opens.
- On WhatsApp: message us on WhatsApp (+966 56 748 1781).
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