Running low? Bring your next box forward with Change Renewal Date. Too much food? Skip a box, move the date later, or change to a less frequent delivery. If it keeps happening, check your portions.
Log in to your Soluky account first. Every plan change lives in My Plans. Open My Plans
If you're running low
- Go to My Plans and choose Change Renewal Date.
- Pick an earlier date and tap Save Date. Allow for delivery: Riyadh usually within 24 hours, other cities 2 to 3 business days.
- If you run low every cycle, add packs in your next box or deliver more often. See Edit your next box and Change your delivery frequency.
If food is piling up
- Skip your next delivery, or move the renewal date later.
- If it happens every cycle, reduce the number of packs or switch to a less frequent delivery.
- Keep the extra packs in the freezer. Frozen packs keep until the date on the pack.
Check the maths
Packs you need = daily grams × days between deliveries ÷ pack size (500 g for dogs, 150 g for cats).
| Example | Daily amount | Every 2 weeks needs |
|---|---|---|
| Medium dog | 300 g | 4,200 g = about 9 packs of 500 g |
| Large dog | 600 g | 8,400 g = about 17 packs of 500 g |
| Cat | 100 g | 1,400 g = about 10 packs of 150 g |
Your pet's real daily amount is on their card in My Pets, or run Build My Box again.
Cut-off: make changes before the renewal payment is taken. Once a renewal is paid, that box goes into production and can't be changed, skipped or cancelled.
Food piling up because your pet leaves some in the bowl? That's a different problem. See Tips for picky eaters. If your pet's weight has changed, see My pet's weight or needs have changed.
Prefer a person? Message the Soluky team on WhatsApp (+966 56 748 1781) or email [email protected] and we will do it for you.
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