Open your paused plan in My Plans, choose Resume Subscription and confirm. Your plan becomes active again and your next payment is scheduled.
Log in to your Soluky account first. Every plan change lives in My Plans. Open My Plans
Step by step
- Go to My Plans and find the paused plan.
- Choose Resume Subscription. The window says: Your subscription will be reactivated and the next payment will be scheduled based on your billing period.
- Tap Resume Subscription to confirm.
What happens next
- Your plan is active again with the same recipes and frequency.
- Your next renewal is scheduled based on your delivery frequency. Check the date on your plan in My Plans.
- We email you 1 day before that renewal, as usual.
Want food sooner than the scheduled date? After resuming, use Change Renewal Date to bring it forward.
Before you resume, check
- Your card: make sure your saved card is still valid. See How do I update my card?.
- Your pet: if your pet's weight or activity changed during the break, update the profile so portions stay right. See My pet's weight or needs have changed.
- Your address: moved during the break? See Moving house.
Is your plan cancelled rather than paused? It won't show Resume. See How do I restart a cancelled plan?.
Prefer a person? Message the Soluky team on WhatsApp (+966 56 748 1781) or email [email protected] and we will do it for you.
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