Go to My Plans, find the plan marked Cancelled and tap Restart · 15% off. Then follow the steps on screen to confirm your box.
Log in to your Soluky account first. Every plan change lives in My Plans. Open My Plans
Step by step
- Go to My Plans. A cancelled plan shows Cancelled and the date it was cancelled.
- Tap Restart · 15% off on that plan.
- Follow the steps on screen to check your box and confirm.
What happens next
- Your plan becomes a Subscribe & Save plan again, with about 15% off every order.
- You can then manage it as usual: skip, change the date, change the frequency or edit the box.
Before you restart, check
- Your pet's details: weight and activity may have changed since you cancelled. See My pet's weight or needs have changed.
- Your card: make sure your saved card is valid. See How do I update my card?.
- Your address and city: the delivery fee depends on your city.
Was it a long break? Reintroduce fresh food gradually over a few days, the same way as the first time. See Switching your dog or Switching your cat.
Don't see the Restart option, or prefer to start fresh? Run Build My Box for a new plan, or message us on WhatsApp (+966 56 748 1781) and we'll set it up for you.
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