We email you 1 day before every renewal, in English and Arabic. From that email you can skip the box, pause your plan, or open your dashboard to adjust your box.
What's in the email
- Skip: skip this renewal if you still have enough food.
- Pause: put your plan on hold.
- Adjust your box: opens your dashboard so you can change recipes, quantities, the date or the frequency.
Step by step: skip or pause from the email
- Open the reminder email and tap Skip or Pause.
- A confirmation page opens. Nothing has changed yet.
- Confirm on that page. Your skip or pause is done.
If you don't confirm on the page, nothing changes and your renewal goes ahead as planned.
Cut-off: make changes before the renewal payment is taken. Once a renewal is paid, that box goes into production and can't be changed, skipped or cancelled.
Not getting the email?
- Check your spam or promotions folder, and mark our email as not spam.
- Check the email on your account in Account → Settings.
- You can always manage your plan directly in your dashboard under My Plans, even without the email.
Make the reminder your weekly habit: open it, check the freezer, then skip, adjust or let it go ahead.
Related articles
- When is the cut-off for changing my box?
- How do I skip my next delivery?
- Unsubscribing from marketing emails
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