Open My Plans, tap Cancel on your plan card, pick a reason and confirm with Yes, Cancel. Cancelling takes effect immediately. If you only need a break or less food, a lighter option may suit you better.
Before you cancel: is one of these better?
| If the reason is... | Try this instead |
|---|---|
| Too much food in the freezer | Skip a delivery or deliver less often |
| Travelling or away | Change the renewal date or pause |
| Need a break | Pause and resume any time |
| The price | Lower your plan cost: fewer deliveries, chicken recipes, Half Fresh |
| My pet doesn't like the recipe | Swap recipes or see Tips for picky eaters |
Log in to your Soluky account first. Every plan change lives in My Plans. Open My Plans
Step by step
- Go to My Plans and find the plan you want to cancel.
- Tap Cancel on the plan card.
- Tell us why you're leaving (We're sorry to see you go!): It's too expensive, I'm travelling, My pet has too much food, My pet doesn't like the recipe, I need a break, My pet has passed away, or Other reason.
- The next window asks: Are you sure you want to cancel the subscription for your pet?
- Tap Yes, Cancel. Tap Keep Subscription if you change your mind.
What happens next
- Your subscription is cancelled straight away. No more renewals are charged.
- The plan shows as Cancelled with the date in My Plans.
- Your account, pet profiles and order history stay.
A renewal that has already been paid and processed can't be cancelled or refunded, because it is already being made for your pet. That box will still arrive. To avoid this, cancel before the renewal payment is taken.
Deleting a pet with Delete Pet does not cancel its subscription. Use the steps above.
Changed your mind later?
You can restart from the cancelled plan card in My Plans. See How do I restart a cancelled plan?.
If your pet has passed away, we are so sorry for your loss. Message us on WhatsApp (+966 56 748 1781) and we'll take care of everything for you. See If your pet has passed away.
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