Stop or pause deliveries
Your plans are in My Plans in your dashboard. Open My Account
- Open My Plans and choose the plan for your pet.
- To stop deliveries for now, choose Pause Subscription. To end the plan, choose Cancel Subscription.
- If you cancel, select My pet has passed away on the reasons screen, then confirm with Yes, Cancel.
Cancelling from the dashboard takes effect immediately, so no further renewals will be charged. A renewal that was already paid is already being prepared. If that's the case, message us and we'll talk it through with you.
If you have other pets on the same plan
You don't need to cancel the whole box. Message us and we'll adjust the plan for your other pets, or update quantities from Edit your next box.
Your pet's profile
You can keep your pet's profile in My Pets for as long as you like. If you'd like to remove it, use Delete Pet.
Delete Pet only removes the pet's profile. It does not cancel or remove any active subscription, so please pause or cancel the plan as well, or ask us to.
Packs you still have
Unopened frozen packs keep until the date on the pack. Many families choose to give them to a friend's pet or a local shelter. Please make sure dog meals go to dogs and cat meals go to cats.
Thank you for letting us be part of your pet's life. The Soluky team