Why there is a cut-off
Every Soluky box is cooked and packed for your pet, to order. When a renewal is paid, it is processed within 24 hours: it enters kitchen production and packing. Fresh food made for your pet can't be restocked or resold, so a box that has started can't be stopped.
What you can change before the cut-off
- Skip the next delivery
- Move the renewal date earlier or later
- Pause the subscription
- Change the delivery frequency
- Change recipes and quantities, or add treats and broths
- Cancel the subscription
How to know when your renewal is
- Your plan in My Plans shows your next renewal date and order total.
- We email you 1 day before every renewal, with Skip and Pause options and an Adjust your box link. See Renewal reminder emails.
Cut-off: make changes before the renewal payment is taken. Once a renewal is paid, that box goes into production and can't be changed, skipped or cancelled.
Make changes as soon as you know, ideally when the reminder email lands. Don't leave it to the last hour of the day before.
Missed the cut-off?
That box will be prepared and delivered as normal, and you can still change every renewal after it. If something urgent has come up, message us straight away on WhatsApp (+966 56 748 1781) with your order number. We can only help while the order has not entered production.