If you subscribed, your plan renews automatically based on the delivery frequency you chose: every week, every 2 weeks or every 4 weeks. We email you 1 day before, and your saved card or Apple Pay is charged on the renewal date, so make any changes before the renewal payment is taken.
Log in to your dashboard to see your plan in My Plans and your pets in My Pets. Open my dashboard
How a renewal works
| When | What happens |
|---|---|
| 1 day before | A reminder email in Arabic and English, with a Skip button, a Pause option and an Adjust your box link |
| Renewal date | Your saved card or Apple Pay is charged for your box plus the delivery fee for your city |
| After payment | Your box is processed and prepared fresh in our kitchen |
| Delivery | Riyadh within 24 hours, other cities in 2 to 3 business days |
Skip and Pause links in the email open a confirmation page. Nothing changes until you confirm there.
What you can change before the renewal payment
- Skip the next delivery if you still have plenty of food
- Change the renewal date to bring it forward or push it back
- Change the delivery frequency
- Edit the next box: recipes and quantities
- Add treats or broths, once or on every renewal
- Update your pet's details so portions match their weight and activity
- Change your delivery address for future renewals
- Pause your subscription if you need a break
Changes must be made before the renewal payment is taken. Once a renewal is paid and processed, it can't be cancelled or refunded, because your food is made to order. See The renewal cut-off.
A good moment to review your plan
- Running out early, or food piling up? Adjust the date or frequency: Running low or too much food.
- Has your pet's weight changed since you started? Update their profile.
- Found a favourite? Rotate two or three recipes your pet loves.
If the payment doesn't go through
We'll message you by WhatsApp, email and sometimes SMS with a secure link to pay. You can also pay from the Orders tab in your dashboard. See Why did my payment fail? and Update your card.
Not getting the reminder email? Check your spam folder, and that the email under Account → Settings is correct. See Renewal reminders.
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