📦 Your first box & first weeks

What happens after you order, unpacking, and your pet's first weeks.

7 articles

What happens after you orderFrom checkout to your door: processing within 24 hours, delivery times by city, the courier's call, and how to get ready. Unpacking your first boxWhat's inside, and your first 10 minutes: straight into the freezer, one pack into the fridge, and a quick check of your order. Preparing your freezer before deliveryMake space before your box arrives so it goes straight in. Practical tips, and what to do if space is tight. Your first week: a day-by-day planHow to combine the thawing routine with a gradual switch, with day-by-day tables for dogs and cats. What to expect in weeks 1 to 4Normal changes in stools, appetite, drinking and energy as your pet settles into fresh food, and when to call your vet. Your first renewal: what to expectWhen your subscription renews, the reminder email the day before, when you're charged, and what you can change before the cut-off. Sharing your pet's plan with your vetWhat to share with your vet (recipe, ingredients, nutrition, daily grams and calories) and where to find it. Our team is happy to help.

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