🚚 Delivery

Where we deliver, fees, addresses, travel and late deliveries.

11 articles

Where do you deliver, and how long does it take?We deliver across Saudi Arabia: Riyadh within 24 hours, other cities in 2 to 3 business days. How much is delivery?Riyadh 45 SAR per delivery, other cities 113.85 SAR up to 10 kg. The exact fee shows at checkout. How will my order arrive?Frozen, in insulated packaging, in temperature-controlled vehicles, with a courier who calls before delivery. Getting your delivery address rightWhat to include so the courier finds you first time: National Address, building or villa details, gate notes and a reachable phone. How do I change my delivery address?For an order already placed, message us before it is processed. For future renewals, update Account → Address before your renewal date. What if I'm not home for my delivery?The courier calls before delivering. Arrange for someone to receive the box, and contact us quickly if you miss it. Holidays, travel and your deliveriesSkip, move or pause your subscription before you travel. Around Ramadan and Eid, message us to plan your deliveries. My delivery is late or missingCheck the usual delivery times, your phone and your address, then message us with your order number. Marked delivered but not there? Tell us right away. What to feed while you wait for your boxYour box is delayed and you're running low? Stretch what you have, keep the routine, and avoid sudden big changes. Can I change or cancel my order?Yes, but only before it is processed, which happens within 24 hours of ordering. Subscribers change renewals before the payment is taken. Can I pick up my order?Inside Saudi Arabia we deliver to your door. Pick-up from our Dammam point is for GCC customers.

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