All three options are in your account, under My Plans. Open my account
Which option fits your trip?
| Your plans | Best option | What it does |
|---|---|---|
| A short trip that overlaps one delivery | Skip the next delivery | Skips one box and pushes your next renewal forward. Your plan stays active. |
| You know your return date | Change your renewal date | Moves your next box to a date you choose, for example the day after you're back. |
| A long trip, or you're not sure when you'll be back | Pause your subscription | Puts your plan on hold until you resume it. |
Set your new date so the box arrives a day or two after you're home, giving you time to make freezer space and thaw the first pack.
Ramadan, Eid and public holidays
Delivery timings can change around Ramadan, Eid and other public holidays. We don't publish a fixed holiday schedule, so if a renewal falls near a holiday, message us a few days ahead and we'll help you plan the best date.
During Ramadan many pet parents move meals to fit iftar and suhoor. Keep the daily total the same: see meals per day.
Taking your pet with you
Travelling by car with your pet and some packs? Use a cool box and keep the food frozen until you arrive. See travelling and power cuts for tips.
A box is already on its way?
If the renewal has already been paid and processed, it can't be cancelled. Arrange for someone to receive the box and freeze it, or message us straight away so we can see what's possible. See what if I'm not home.