On a road trip, carry frozen packs in a cool box with plenty of ice packs and put them in a freezer as soon as you arrive. If you'll be away, move or skip your next delivery before you go. In a power cut, keep the freezer closed and check each pack when the power is back.
Road trips with your pet
- Pack straight from the freezer into a cool box or insulated bag with plenty of ice packs.
- Keep it out of the sun. In the Saudi heat, the air-conditioned cabin is far better than a hot boot.
- Bring a thawed pack for day one in the same cool box, so the first meal is ready.
- On arrival, frozen packs go into a freezer. Any pack that has softened goes into the fridge, is used within 4 days and is never refrozen.
Leaving your pet with family or a sitter? Send them the link to how to store, thaw and serve Soluky so the routine stays the same.
Going away?
A frozen box can't wait at the door. Before you travel, choose one of these so nothing arrives while you're away:
- Skip your next delivery
- Change your renewal date to after you're back
- Pause your subscription for longer trips
More planning tips: holidays and travel.
Power cut or freezer breakdown
- Keep the freezer door closed as much as you can while the power is off.
- For a long outage, move packs to a working freezer (a neighbour's or family's) or into a cool box with ice.
- When the power is back, check each pack:
| What you find | What to do |
|---|---|
| Still frozen solid | Leave it in the freezer. |
| Soft or thawed, but still fridge-cold | Move it to the fridge, use within 4 days. Do not refreeze. |
| Warm, or you don't know how long it was out of the cold | Don't serve it. Message us and we'll help you plan. |
When in doubt, leave it out. Your pet's safety comes first.
If you're left short of food, see what to feed while you wait and message the Soluky team on WhatsApp +966 56 748 1781. Hot weather tips: summer heat and hydration.
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