It depends on whether the order is already placed. For an order you've just placed, message us before it is processed (within 24 hours of ordering). For future subscription boxes, update your address in your account before the renewal payment is taken.
An order you've already placed
- Message us on WhatsApp or email as soon as possible after ordering.
- Send your order number and the full new address (see what to include).
- We'll confirm the change if the order hasn't been processed yet.
Once an order has entered kitchen production and packing, which happens within 24 hours of ordering, its address can't be changed. If you won't be at the original address, tell us straight away and we'll see what's possible.
Future subscription boxes
Log in to your account to update your saved address. Open my account
- Go to Account and open the Address tab.
- Choose Edit Billing address, update your details and save.
- Message us with your order or subscription number so we can confirm your next box is going to the new address.
What happens next
Your next renewal goes to the new address. If you've moved to a different city, the delivery fee and delivery time follow the new city (Riyadh 45 SAR per delivery, other cities 113.85 SAR up to 10 kg).
Your renewal is close and you're mid-move? Change your renewal date or skip the next delivery so the box doesn't arrive at an empty home.
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