Your address checklist
| Include | Example |
|---|---|
| City and district | Riyadh, Al Malqa |
| Street and building or villa number | Street name, building 12 or villa 4 |
| Saudi National Address short code, if you have one | Your 8-character short address |
| Apartment details | Floor 3, apartment 7 |
| Compound details | Compound name, gate number, villa number |
| A landmark | Next to the mosque, opposite the pharmacy |
| A phone number you'll answer | Your mobile, or the person receiving the box |
Compounds, towers and gated buildings
- Tell us the gate the courier should use and whether the guard needs your name or villa number.
- If the guard or reception usually receives deliveries for you, let them know a frozen box is coming and that it needs to go in a freezer quickly.
- Office deliveries are fine if someone can receive the box and freeze it straight away.
Your phone number matters
The courier calls before delivery. If the number on your order is switched off, wrong or belongs to someone who isn't home, the delivery can be delayed, and frozen food can't wait. Use a number you'll answer, and pick up calls from unknown numbers around your delivery day.
Have a location pin or tricky directions? Send them to us on WhatsApp with your order number and we'll pass them on.
Where your address is saved
You enter your address at checkout. Subscription renewals are sent to the address on your account, which you can see under Account → Address. To change it, see how to change your delivery address.
The delivery fee is based on the city you choose. If you choose the wrong city, the fee and delivery time may be wrong too. Message us before your order is processed if you spot a mistake.