🛟 Order problems, returns & refunds

Thawed, damaged, missing or wrong items, refunds and complaints.

7 articles

My packs arrived soft or thawedDon't feed or refreeze them. Send us your order number and a photo within 48 hours and we'll replace or refund them. My order arrived damaged, spoiled or wrongTell us within 48 hours with your order number and a photo, and we'll replace or refund the affected items. Something is missing from my boxCheck the whole box and what was in this order, then send us your order number and a photo within 48 hours. I found something unusual in the foodStop feeding that pack, keep it in the freezer, and send us a photo with your order number. We'll investigate and put it right. Can I return food?We can't accept returns of fresh, perishable food, but if something is wrong with your order we'll replace or refund it. Refunds: how they work and how long they takeApproved refunds go back to your original payment method. Banks usually take 7 to 14 business days to show them. How to raise a complaintTell us on WhatsApp or by email with your order number and what happened. Every complaint is reviewed by the Soluky team.

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Message the Soluky team on WhatsApp (fastest) or email us. Include your order number if it is about an order.

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