Approved refunds go back to your original payment method. Once we've processed a refund, banks usually take 7 to 14 business days to show it on your statement.
When you can get a refund
| Situation | Refund? |
|---|---|
| You cancel an order before it's processed (within 24 hours of ordering) | Yes, the full order |
| Items arrived damaged, spoiled, incomplete or wrong, reported within 48 hours | Yes, for the affected items, where a replacement isn't possible |
| The order has entered production | No, it can't be cancelled or refunded |
| A subscription renewal that has been paid and processed | No. Skip or pause before the renewal payment to avoid this |
| Change of mind after delivery | No, perishable food can't be returned. See returns |
How a refund works
- Message us with your order number and the reason (with photos if something was wrong).
- Our team reviews it and confirms whether we'll replace or refund.
- We process the refund to the method you paid with: mada, Visa, Mastercard, Apple Pay, STC Pay or Tabby.
- Your bank or provider shows it, usually within 7 to 14 business days.
Can't see your refund yet?
- Allow the full 7 to 14 business days. Banks process refunds at different speeds.
- Check the account or card you originally paid with. Apple Pay refunds go to the card behind your Apple Pay.
- Still nothing after 14 business days? Message us with your order number and we'll send you the refund details to share with your bank.
We don't offer exchanges for different products or a money-back guarantee. If something is wrong with your order, we replace or refund the affected items.
Full details are in our Terms.
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