We're sorry something wasn't right. Message the Soluky team on WhatsApp or by email with your order number and what happened. Every complaint is read and reviewed by our team, and we'll come back to you with what we'll do about it.
How to raise it
- Choose a channel: WhatsApp WhatsApp +966 56 748 1781 is usually fastest; email [email protected] is best for longer, detailed complaints.
- Include your order number (or subscription number), your name and the phone number on your account.
- Tell us what happened and when, and what you'd like us to do.
- Attach photos or screenshots if they help, for example of the food, the box or a message you received.
What happens next
- Our team reviews your complaint and may ask a few questions so we fully understand it.
- If it's about an order problem reported within 48 hours of delivery, we'll replace or refund the affected items.
- We'll explain what we found and what we're doing, and use your feedback to improve.
Not happy with our answer?
Reply to the same conversation and ask for your complaint to be reviewed again. Keeping everything in one thread means nobody has to start from the beginning.
Your feedback genuinely shapes what we do, from recipes to packaging and delivery. Ideas and suggestions are always welcome too, not only complaints.
Find the fastest fix
- Damaged, spoiled or wrong order
- Late or missing delivery
- Something unusual in the food
- Double or unexpected charge
- All the ways to contact us
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