The fastest way to reach the Soluky team is WhatsApp on +966 56 748 1781. For detailed questions, email [email protected]. Include your order number if your message is about an order.
Ways to reach us
| Channel | Best for |
|---|---|
| WhatsApp or call: WhatsApp (+966 56 748 1781) | The fastest way to reach us, for anything urgent such as changing an order you just placed or a delivery problem |
| Email: [email protected] | Detailed questions, invoices, GCC orders and business enquiries |
| The Help tab in your dashboard | FAQs and contact options while you're logged in |
| Contact page: solukypet.com/contact | Sending us a message from the website |
| Social media: @soluky_pet | Instagram, TikTok, Snapchat and Facebook |
To help us reply faster
- Your order number, and the email or phone number on the order.
- Your pet's name if it's about a subscription.
- A photo if something arrived damaged, thawed, missing or wrong.
- A screenshot of any error message you see on the website.
When to message us straight away
- Changing or cancelling an order you just placed: only possible before it is processed, within 24 hours of ordering. See Change or cancel an order.
- Something wrong with a delivery: tell us within 48 hours of delivery, with a photo. See Damaged or wrong order.
- A concern about your pet's health: contact your vet first, then let us know. We're happy to share recipe details with your vet.
Things you can do yourself, any time
Most subscription changes are quickest in your dashboard, with no need to wait for a reply:
- Skip your next delivery
- Pause your subscription
- Change your renewal date
- Change your delivery frequency
- Edit your next box
- Update your card
Business and wholesale
Shops, vet clinics and distributors: please email [email protected] with your business name, city or country, and what you're looking for. See Business and wholesale.
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