I can't see the delivery fee
Delivery is calculated from your city, so the fee appears once you choose your city in the address details at checkout. Riyadh (including Ad-Diriyah) is 45 SAR per delivery, and other cities are 113.85 SAR for orders up to 10 kg, VAT included. See How much is delivery? for the current rates and any promotion.
- There is no free delivery, including on subscriptions.
- We only deliver to addresses in Saudi Arabia. In the UAE, Kuwait, Bahrain, Qatar or Oman? Please don't use the website checkout: see Ordering from the GCC.
It says an account is already registered with my email
Good news: it means you've ordered with us before, and you can log in without leaving checkout.
- Tap Email me a login link.
- Open the email from Soluky and tap the link. It works once and is valid for 30 minutes.
- You're logged in and your basket is saved. Continue to pay.
Prefer a password? Tap Set a password instead. More help: 'An account is already registered' and Reset your password.
My payment was declined
- Check your card has enough balance and is enabled for online payments.
- Try again, or use a different card or Apple Pay.
- Some cards issued outside Saudi Arabia may be declined. A Saudi-issued card, or Apple Pay with a Saudi card, usually works.
I can't see STC Pay or Tabby
STC Pay and Tabby are available on one-time orders only. If your basket contains a subscription, you'll see card (mada, Visa, Mastercard) and Apple Pay, because subscriptions renew automatically on a saved payment method. There is no cash on delivery. See Tabby and STC Pay and Payment methods.
I can't add the Trial Box
- You need to be logged in to order it.
- It is one per customer. If you've bought one before, the site won't let you order another.
- It is limited to one box per order and is a one-time purchase only.
See Trial Boxes.
My discount code isn't working
- Check the spelling, and that the code hasn't expired. A friend's referral coupon is valid for 30 days.
- Referral coupons can't be combined with other discount codes.
- Some codes are for a first order only, such as the newsletter welcome discount and referral coupons for new customers.
- We don't sell gift cards.
See Discounts and offers and Refer a friend.
Still stuck?
Send us a screenshot of the message you see on WhatsApp (+966 56 748 1781) or email [email protected], and the team will help you finish your order. See Contact us.