This message means you've ordered with us before, so an account already exists for your email. At checkout, tap Email me a login link (a one-time link, valid for 30 minutes, with your basket saved) or Set a password.
Option 1: Email me a login link (fastest)
- At checkout, tap Email me a login link.
- Open the email from Soluky on the same device and tap the link. It works once and is valid for 30 minutes.
- You're logged in and back at checkout with your basket saved. Complete your order as normal.
Option 2: Set a password
Tap Set a password and follow the steps in the email. Next time you can log in with your email and password. You can also reset your password from the login page: see Reset your password.
Can't find the email?
- Check your spam, junk or promotions folder.
- Make sure you typed the same email you used for your first order.
- Wait a minute, then request a new link. Older links stop working after 30 minutes or once used.
Ordered before with a different email or phone? Log in with the original email so your pets, plans and order history stay together. Not sure which email you used? Message us on WhatsApp +966 56 748 1781.
Using a new email to get a first-order or referral discount again won't work: discounts are for genuinely new customers, and self-referrals are blocked. See Discounts and offers.
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