Go to the login page at My Account, tap Lost your password? and enter your email. We'll email you a link to choose a new password. If you're in the middle of checkout, you can tap Email me a login link instead.
Start from the login page. Open My Account
- Open the My Account login page.
- Tap Lost your password? under the login form.
- Enter the email address you order with and submit.
- Open the reset email from Soluky and tap the link.
- Choose a new password, save it, and log in.
What happens next
You're logged in to your dashboard with your pets, plans and orders as before. Changing your password doesn't affect your subscription or saved cards.
At checkout? Use a login link
If checkout says an account is already registered with your email, tap Email me a login link. The link works once, is valid for 30 minutes, and your basket stays saved. See Already registered.
Didn't get the email?
- Check spam, junk or promotions.
- Make sure it's the same email you ordered with.
- Request a new link. Only the newest one will work.
Already logged in and just want a new password? Go to Account → Settings and fill in Current password, New password and Confirm new password. See Change your details.
Still locked out? Message us on WhatsApp +966 56 748 1781 from the phone number on your account.
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