Do I need an account to order?

Yes, but you don't sign up separately: your account is created automatically at checkout with your email.

Updated 23 Oct 2026 · 1 min read

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Yes, an account is needed to order, but you don't have to sign up separately. Your Soluky account is created automatically at checkout using your email address.

Why we need an account

  • Subscriptions: to skip, pause, change or cancel your plan any time.
  • Your pets: each pet's profile, daily calories and plan live in one place.
  • Orders and invoices: see every order, its status and your recent invoices.
  • Payments: save a card for renewals and update it when it changes.
  • Refer & Earn: your personal referral link and rewards.

What's in your dashboard

Your dashboard has Overview, My Pets, My Plans, Orders, Refer & Earn, Help and Account. On a phone the bottom bar shows Overview, Pet, My Plans and More. Take the full tour in Your customer dashboard.

Open My Account

Ordered before?

If checkout says An account is already registered with your email, you already have an account. Tap Email me a login link or Set a password. See Already registered.

Account holders must be 18 or older. Guest checkout is not available.

Use an email you check often. That's where your order confirmations, renewal reminders and login links go.

Still need help?

Message the Soluky team on WhatsApp (fastest) or email us. Include your order number if it is about an order.