👋 Getting started

New to Soluky? Start here: how it works, your pet's plan and our team.

9 articles

What is Soluky?Fresh, gently cooked, complete and balanced meals for dogs and cats, made in Riyadh and delivered frozen across Saudi Arabia. How Soluky works: from quiz to doorstepTell us about your pet, choose your plan, and we cook, freeze and deliver. Here is every step, from Build My Box to the first bowl. Build My Box: your pet's plan in 8 stepsA step-by-step walkthrough of our 2-minute quiz that calculates your pet's daily portions, recipes and price. Build My Box questions explainedWhy we ask each question, how to estimate your pet's weight, a body shape guide, and what to do with more than one pet. Which recipe should I start with?Most dogs start with Chicken and most cats with Purrfect Chicken. A quick picker for itchy skin, sensitivities and picky eaters. Trial Boxes: try every recipe firstWhat is inside the Dog (280 SAR) and Cat (330 SAR) Trial Boxes, how to order, how to use one, and the one-per-customer rule. Is Soluky right for my pet?Sensitive stomachs, itchy skin, weight, picky eaters, hairballs, puppies and kittens, and when to check with your vet first. Problems at checkoutDelivery fee not showing, 'account already registered', declined payments, the Trial Box limit and discount codes that won't apply. How to contact the Soluky teamWhatsApp is fastest, email is best for detail. What to include in your message, and what you can do yourself in your dashboard.

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