After you pay, your order enters our kitchen within 24 hours, is prepared fresh and frozen, and travels to you frozen. Riyadh deliveries arrive within 24 hours and other cities within 2 to 3 business days, and the courier contacts you before delivering.
Your timeline
| When | What happens | What you can do |
|---|---|---|
| Straight after checkout | You get an order confirmation email, and the order appears under Orders in your dashboard | Check your address and phone number. Spotted a mistake? Message us right away |
| Within 24 hours | Your order is processed: it enters kitchen production and packing | Changes or cancellation are only possible before this point |
| Delivery | Riyadh within 24 hours. Jeddah, Dammam, Al Khobar and other cities in 2 to 3 business days | Make space in your freezer |
| Before the courier arrives | The courier contacts you to make sure someone is home | Keep your phone nearby and answer unknown numbers |
| On arrival | Your box arrives frozen, in insulated packaging | Everything into the freezer, one pack into the fridge |
Need to change something?
Our food is made to order, so changes are only possible before your order is processed. Message us on WhatsApp (+966 56 748 1781) as soon as possible with your order number. Once it has entered production it can't be changed, cancelled or refunded. See Can I change or cancel my order? and Change your delivery address.
Get ready while you wait
- Clear freezer space so the box can go straight in: Preparing your freezer.
- Keep your pet's current food. You'll mix it with Soluky during the switch: about a week for dogs, two weeks for cats, and up to three weeks on the gentle plan.
- Read the plan for your first days: Your first week.
- Make sure the courier can reach you: Your delivery address and Not home for delivery.
If you subscribed
Your first box is paid at checkout. After that, your plan renews automatically based on the frequency you chose, and we email you 1 day before every renewal. See Your first renewal.
Your account was created at checkout with your email. Log in to your dashboard to see your order, your pet's profile and your plan.
Delivery taking longer than expected? See Late or missing delivery and What to feed while you wait.
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