Step-by-step answers about our fresh meals, feeding, your subscription, delivery and payments.
New to Soluky? Start here: how it works, your pet's plan and our team.
What happens after you order, unpacking, and your pet's first weeks.
Recipes, ingredients, calories, treats, broths and quality.
How much to feed, switching gradually, meals per day and life stages.
Freezer space, thawing, how long food lasts, travel and power cuts.
Picky eaters, tummy troubles, weight, skin, allergies and when to see a vet.
Skip, pause, change dates and frequency, edit your box, step by step.
Where we deliver, fees, addresses, travel and late deliveries.
Thawed, damaged, missing or wrong items, refunds and complaints.
Payment methods, when you're charged, cards, failed payments and invoices.
Logging in, your details, language, emails and your data.
Refer a friend, discounts, moving, a new pet, and difficult moments.
Ordering from the UAE, Kuwait, Bahrain, Qatar or Oman.
Message the Soluky team on WhatsApp (fastest) or email us. Include your order number if it is about an order.
