Your total depends on your recipes and quantities, your plan type, your delivery city and any discount in use. The most common reasons a total changes are a delivery fee for a different city, a discount ending (for example a first-order code), or a change to the box (recipes, packs or frequency).
Common reasons your total changes
| Reason | What's happening |
|---|---|
| Your first order had a discount | Welcome or referral discounts apply to one order only. Your renewals are charged at the normal Subscribe & Save price. |
| A delivery fee was added | Every delivery has a fee based on your city, including subscription renewals. There is no free delivery. See Delivery fees. |
| You moved or changed address | The delivery fee follows your city, so a new city can change it. See Moving house. |
| Your box changed | Different recipes have different prices, and changing packs or frequency changes the total of each box. |
| Your pet's portions changed | If your pet's profile changed (weight, activity, age), the recommended daily amount and so the number of packs may change. |
| One-time extras | Treats or broths you added for one box only are charged with that box, not on later renewals. |
| Subscription vs one-time | Subscribe & Save is about 15% less than a one-time purchase. For example, Chicken Dog Meal is 25 SAR per 500 g pack on subscription and 29 SAR one-time. |
About VAT
All our prices already include 15% VAT, so the price you see on the product page is the price you pay for that item. VAT is not added on top at checkout. See VAT and invoices.
Check your next box
See exactly what your next renewal contains. Open My Account
Open My Plans to see your plan, then look at the reminder email we send 1 day before each renewal. If anything looks off, you can edit your next box before the renewal payment is taken.
Want to bring your cost down? See Ways to lower your plan cost.
Still not sure why the total changed? Send us your order number on WhatsApp +966 56 748 1781 and we'll explain it line by line.
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