Log in to your Soluky account to open the dashboard. Open my dashboard
Finding your way around
On a computer the menu sits on the left: Overview · My Pets · My Plans · Orders · Refer & Earn · Help · Account · Logout. On a phone the bottom bar shows Overview · Pet · My Plans · More, and More holds the rest. Switch language at the top with ENG / العربية.
| Tab | What you can do there |
|---|---|
| Overview | A summary of your account. |
| My Pets | See each pet's daily calories, plan, frequency and linked subscription. Use Edit Pet to update weight, activity and other details. |
| My Plans | One card per plan or box. This is where you skip, change the renewal date, pause, resume, change the delivery frequency, edit your next box or cancel. A cancelled plan shows Restart · 15% off. |
| Orders | All your orders with their number, packs, items, total and status. |
| Refer & Earn | Your referral link (Copy Link or share on WhatsApp), your points, rewards and coupons. |
| Help | Answers to common questions and ways to contact us. |
| Account | Address, Billing (saved cards, + Add new, Set default, recent invoices, billing email) and Settings (name, email, password). |
My Pets
Each pet card shows the pet's status, plan type and frequency (for example Full Fresh · Every 2 weeks), how complete the profile is, daily calories and the linked subscription number.
Delete Pet only removes the pet's profile. It does not cancel or remove an active subscription. To stop deliveries, see How do I cancel my subscription?.
My Plans
Each plan has its own card. It shows the pets in the box and their packs, your frequency, the plan total, the next renewal date and how many days are left. Anything added for the next box only is listed under Next box only.
| Button | What it does |
|---|---|
| Manage | Opens the full plan. |
| Skip next | Skips your next box. |
| Add new pet | Adds another pet to this box. |
| Change date | Moves your next renewal date. |
| Edit recipes | Opens your next order, where you change recipes and quantities or add treats. |
| Change Delivery frequency | Every week, every 2 weeks or every 4 weeks. |
| Pause | Puts the plan on hold. |
| Cancel | Cancels the plan. |
Orders
If a renewal payment failed, you can pay it from here. See Why did my payment fail?.
Can't see your plan? Make sure you are logged in with the same email you ordered with. Still missing? Message us on WhatsApp (+966 56 748 1781).
Related articles
- How do I skip my next delivery?
- My pet's weight or needs have changed
- How do I update my card?
- Refer a friend