💳 Payments & billing

Payment methods, when you're charged, cards, failed payments and invoices.

9 articles

Which payment methods do you accept?mada, Visa, Mastercard, Apple Pay, STC Pay and Tabby. Subscriptions use a card or Apple Pay. Online payment only, no cash on delivery. Can I pay with Tabby or STC Pay?Yes, on one-time orders. They are not available for subscriptions, which renew on a card or Apple Pay. When am I charged?One-time orders are paid at checkout. Subscriptions are charged automatically on each renewal date, with a reminder email the day before. How do I update my card or payment method?Add a new card in Account, Billing, set it as your default, then remove the old one. My payment failed. What should I do?Why payments fail at checkout or on renewal, and how to pay a failed renewal from your payment link or My Account, Orders. I've been charged twice or don't recognise a chargeHow to check a charge against your orders, why a temporary hold can appear, and how to get it sorted. Why is my total different from what I expected?VAT-inclusive prices, recipe and pack differences, delivery fees by city, and offers that end can all change your total. VAT and tax invoicesAll prices include 15% VAT. Find your recent invoices in Account, Billing, or ask the team for a copy. Is my payment secure?Card and Apple Pay payments are processed by Moyasar, a licensed Saudi payment gateway. We never see or store your full card number.

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